Returns, Exchanges & Cancellations
General Merchandise:
Returns and refunds must be approved by the seller. Returns can be made within 14 days of purchase*. Before requesting a return, please ensure that the product meets all eligible criteria:
All returned products must be unassembled and in the original packaging. Return shipping costs will be covered by the seller in the case of a damaged, defective, or incorrect item; for all other cases (e.g., buyers’ remorse) the customer will be responsible for all shipping charges and the refund amount will be subject to the criteria below:
- Unopened product: 100%
- Opened/Unused product: 50%
- Opened/Used product: 25%
In order to initiate a return, please email:
+1 647-786-4861
Medical Supplies:
In the case of a damaged, defective, or incorrect item True North Seller. will refund 100% of the cost of the defective/damaged/incorrect item once sufficient proof has been provided (via picture, video, or return). Requests for refunds for any other reason (e.g. buyers’ remorse) will be automatically declined to honour health and safety protocols. Before requesting a return, please ensure that the product meets all eligible criteria. In order to initiate a return, please email:
+1 647-786-4861
Cancellation Policy:
Customers are entitled to cancel their orders unless they have already received a shipping notification OR up to 24 hours after the order is placed (whichever comes first). Due to our expedited shipping process, order cancellation requests received after shipping notice/the 24-hour mark will be automatically declined. In order to initiate a cancellation, please email:
+1 647-786-4861